Nova TIG Pedal Grip Tape Upgrade

At JackFabs, we strive to provide you with exceptional products crafted with precision and care. We understand that occasionally issues may arise, and we are committed to addressing them promptly and efficiently. Please review our return policy outlined below:

Built-to-Order Products:
All built-to-order products are meticulously crafted according to your specifications. Due to their personalized nature, built-to-order products are non-returnable, except in the case of damage upon arrival. We encourage you to review your specifications carefully before placing your order to ensure accuracy.

Standard Products:
Similarly, standard products available on our website are also non-returnable, except in the case of damage upon arrival.

Damaged Products:
If your product arrives damaged, please contact us within 7 days of receipt to initiate the return process. To be eligible for a refund or replacement, the damaged product must be returned to us for inspection. Upon verification of the damage, we will gladly offer a refund or initiate the rebuilding process at no additional cost to you.

Return Procedure:

1. Contact us at info@jackfabs.com within 7 days of receiving your product to initiate the return process.
2. Provide your order details and a description of the issue you encountered.
3. We will guide you through the return process, including any necessary documentation and shipping instructions.
4. Once the returned product is received and inspected, we will notify you of the status of your refund or replacement.

Exclusions:
Please note that our return policy does not cover:

Damage caused by improper use, installation, or handling of the product.

Normal wear and tear.

Products that have been modified or altered in any way.

Shipping Timeframe:

1. Built-to-Order Products: The production time for built-to-order products is typically 7-14 business days from the date of order placement. Please note that this timeframe includes the fabrication process and does not account for shipping transit time.
2. Standard Products: For other products available on our website, the shipping timeframe is also 7-14 business days from the date of order placement.

Business Hours:
Our business operates from Monday to Friday, excluding major holidays. Orders received outside of our business hours will be processed on the next business day.

Order Tracking:
Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your delivery. You can track your package directly on the carrier's website using the provided tracking information.

Contact Us:
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team at info@jackfabs.com. We are here to assist you with any inquiries you may have.