Refund policy
At JackFabs, we strive to provide you with exceptional products crafted with precision and care. We understand that occasionally issues may arise, and we are committed to addressing them promptly and efficiently. Please review our return policy outlined below:
Built-to-Order / On Sale Products:
All built-to-order / On Sale products are meticulously crafted according to your specifications. Due to their personalized nature, built-to-order products & Products on sale are non-returnable, except in the case of damage upon arrival. We encourage you to review your specifications carefully before placing your order to ensure accuracy.
Standard Products:
Similarly, standard products available on our website are also non-returnable, except in the case of damage upon arrival.
Damaged Products:
If your product arrives damaged, please contact us within 7 days of receipt to initiate the return process. To be eligible for a refund or replacement, the damaged product must be returned to us for inspection. Upon verification of the damage, we will gladly offer a refund or initiate the rebuilding process at no additional cost to you.
Return Procedure:
- Contact us at info@jackfabs.com.within 7 days of receiving your product to initiate the return process.
- Provide your order details and a description of the issue you encountered.
- We will guide you through the return process, including any necessary documentation and shipping instructions.
- Once the returned product is received and inspected, we will notify you of the status of your refund or replacement.
Exclusions:
Please note that our return policy does not cover:
Damage caused by improper use, installation, or handling of the product.
Normal wear and tear.
Products that have been modified or altered in any way.